Customer attrition has long been a critical issue for companies in the payment services sector. This article discusses the challenges, impacts, importance of customer retention strategies, the role of technology, and a conclusion on managing customer attrition.
By Kelly Birch
The Challenge of Customer Attrition
Customer attrition, also known as customer churn, has long been a critical issue for companies in the payment services sector. With the rise of digital payments and increasing competition, retaining customers has become more challenging than ever before.
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